Privacy Policy

In the event of a conflict between GUDAX and a Client, terms expressed in English and expressed in any other language, the terms expressed in English shall prevail over those expressed in any other language.

GUDAX and its related entities hereafter “the Company”. is responsible for the protection of the privacy and the safeguarding of clients’ personal and financial information. By opening a trading account with the Company, the client hereby gives its consent to such collection, processing, storage and use of personal information by the Company as explained below.

The collection of personal information

The Company collects the necessary information required to open a client’s trading account, perform transactions and safeguard the clients’ assets and privacy and to provide clients with the services they require. In this respect, the Company gathers information from clients and may, in certain circumstances, gather information from banks and/or credit agencies, and/or clearing agencies and/or other sources which will help the Company to construct the clients’ profile based on their requirements and preferences in order to provide its services effectively.

The information the Company collects includes information required to communicate with and identify its clients. The Company may also collect certain demographic information, including, birth date, education, occupation, etc. The Company also assesses trading related information.

Usage of personal information

The Company uses clients’ personal information only as required to provide quality service and security to its clients. This information helps the Company to improve its services, customize browsing experience and enables it to inform its clients of additional products, services or promotions relevant to clients and in this respect the clients hereby consent to the usage of this data for such purposes.

If the clients do not want to receive information of this nature for any reason, they can contact the Company at the following address: [email protected]

Protection of personal information

Any personal information provided by the client to the Company will be treated as confidential and shared only within the Company and its affiliates and will not be disclosed to any third party except under any regulatory or legal proceedings. In case such disclosure is required to be made by law or any regulatory authority, it will be made on a ‘need-to-know’ basis, unless otherwise instructed by the regulatory authority. Under such circumstances, the Company shall expressly inform the third party regarding the confidential nature of the information.

The Company may share information with affiliates in the event such information is reasonably required by such affiliate in order to provide the products or services to its clients. The Company may share information with partners, affiliates and associates in order to offer additional similar products and services that meet clients’ needs and which are delivered in a manner that is useful and relevant only where clients have authorized the Company to do so.

Non-affiliated third parties

The Company does not sell, license, lease or otherwise disclose clients’ personal information to third parties, except as described in this Privacy Policy.

The Company reserves the right to disclose personal information to third parties where required by Law, regulatory and other government authority. The Company may also disclose information as necessary to credit reporting or collection agencies as reasonably required in order to provide the services to Company and/or its clients.

In addition, the Company may engage third parties to help carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to its business. Use of the shared information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which the Company shares personal information are required to protect such personal information in accordance with all relevant legislation and in a manner similar to the way the Company protects the same. The Company will not share personal information with third parties which it considers will not provide its clients the required level of protection.

In cases where clients have been introduced by a Business Introduce, such Business Introduce may have access to clients’ information. Hence, clients hereby consent to the sharing of information with such Business Introduce.

Contact Clients

From time to time the Company may contact clients whether by phone or email for the purpose of offering them further information about the Company’s contract for differences trading. In addition, the Company may, on occasion, seek to contact clients, whether by phone or by email, for the purpose of informing them of unique promotional offerings provided by the Company for the client. Clients consent to the receipt of such contact when they consent to our terms and conditions of use when registering with the Company. Any person wishing to opt out of further contact with the Company at any time whatsoever is entitled to do so, simply by contacting the Company whether by phone or email and requesting that no further contact on behalf of the Company be made.

Restriction of responsibility

The Company is not responsible for the privacy policies or the content of sites to which GUDAX links and has no control of the use or protection of information by the clients or collected by those sites. Whenever a client elects to link to a co-branded web site or to a linked web site, the client may be asked to provide registration or other personal information. Please note that such information is recorded by a third party and will be governed by the privacy policy of that third party.

Use of “COOKIES”

The Company uses cookies to secure clients’ trading activities and to enhance the performance of the GUDAX web site. Cookies used by the Company do not contain personal information or other sensitive information.

The Company may share web site usage statistics with reputable advertising companies and with its affiliated marketing companies. It is noted that the information collected by such advertising companies is not personally identifiable. To administer and improve the GUDAX web site, the Company may use third parties to track and analyses usage and statistical volume information. The third party may use cookies to track behavior and may set cookies on behalf of the Company. These cookies do not contain any personally identifiable information.

Privacy Policy Updates

The Company may update this Privacy Policy from time to time. In the event that the Company materially changes this Policy including how it collects, processes or uses clients’ personal information, the revised Privacy Policy will be uploaded in the Company’s website. In this respect, the clients hereby agree to accept posting of a revised Privacy Policy electronically on the website as the actual notice of the Company to its clients. Any dispute over the Company’s Privacy Policy is subject to this notice and the Client Agreement/Terms and Conditions. The Company encourages its clients to periodically review this Privacy Policy so that they are always aware of what information the Company collects, how it uses it and to whom it may disclose it, in accordance with the provisions of this Policy.

GUDAX account termination

Updated 2 months ago

Applying to terminate your GUDAX Personal Area (PA) account is simple and can be carried out in a few steps. This article provides a detailed guide on how to delete your PA.

Note: Only demo trading accounts will be deleted automatically after a period of inactivity. Real trading accounts can be archived, and there are no charges or fees for inactive trading accounts or to reactivate an archived trading account.

Important: Once an GUDAX Personal Area (PA) is terminated, the same email cannot be used to open a new account.

Follow these steps to terminate (delete) your GUDAX Personal Area (PA):

Submit a written notice at least five (5) business days from the desired termination date to [email protected] using the account holder’s registered email address. The email should include the following details:

Trading account number(s)

Support PIN

Reason for termination

Please read the Client Agreement for an in-depth look at our provisions; the Client Agreement is available on our website.

Note:

GUDAX PA account termination requests made through the support chat or phone call services are not considered written notice.

“Business day” refers to any day other than Saturdays, Sundays, 25th December, 1st January, or any holidays specified on the GUDAX website.

Once the notice is received, you will receive an email within five (5) business days regarding the termination date and a verification call to confirm the request. The email also contains details of the rules that apply to the GUDAX Personal Area (PA) account once deleted.

If you wish for your GUDAX Personal Area (PA) account to be terminated sooner than five (5) business days, you may indicate this in your termination request, but this is at the company’s discretion.

On the day of termination, you will receive an email that your GUDAX Personal Area (PA) account has been terminated, along with account statements for all active trading accounts for the past 30 calendar days. Any funds remaining in your account will have been refunded to you already.

If the funds remaining in your trading accounts are less than the minimum withdrawal permissible by the payment systems used in the past. Please inform us about an alternative method to send the funds to you.

Things to know about a terminated (deleted) GUDAX Personal Area (PA) account

After applying to delete your GUDAX Personal Area (PA), you must follow these steps:

Close all your open positions. If you fail to do so, they will be closed at current quotes upon termination.

Your access to the trading platform with the terminated trading account(s) will cease, and functionality will be limited.

You will not be able to open new positions.

The company reserves the right to:

Reject withdrawals and keep your funds as necessary to close opened positions and/or pay your pending obligations under the Client Agreement.

Combine your trading account(s) to consolidate and offset the balances in those accounts.

Convert any currency.

Close all accounts maintained with us in your name.

If the balance of your trading account(s) is in your favor, you will be paid the balance as reasonably practicable, and you will receive a statement of account.